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During the Warranty Period, Do Not:
- Change the account nickname, avatar, or profile description.
- Add or remove friends.
- Change profile, privacy, or display settings (e.g. switching to "Invisible").
- Perform any actions that may attract the account owner's attention.
- Intentionally interfere with the account owner while they are online.
Violation of any rule above may result in refusal of a warranty replacement. If all conditions are followed and the account is recovered by the owner during warranty, a replacement will be provided.
Replacements Are Not Provided If:
- The account owner is currently playing on the account.
- You received a Community Ban or VAC Live ban.
- The account has a VAC ban in another game.
- You broke the key/session (e.g. logging out incorrectly or sharing the account).
- The account has already been provided as a replacement.
- You are not satisfied with the account's rank or Trust Factor.
- The account is banned on servers (we cannot check this).
- The warranty period has expired.
- The VAC ban was received after the account was recovered by the owner.
- A replacement for a Community Ban / VAC ban is provided only if you contact support within the first 10 minutes after key activation.
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